“Reading the book let me see that I was unprepared. You don't feel secure about most things as a new business owner, but it is nice to know that if something were to happen, I know immediately where to go and what I have to do. It is helpful to have the bird's eye view that Erika offers when she works with you one-on-one. I feel better about something unplanned happening, knowing I do have back-up plans that can help me continue in the immediate to help me bridge the gap."